Refund policy
Return and Refund Policy
Seven-Day Return Window
Leather & Lore accepts eligible return requests submitted within seven calendar days after tracking shows that the order was delivered, unless applicable consumer law requires a longer period.
To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn, unused, and include all original tags, packaging, accessories, dust bags, authentication materials, and certificates provided with the order. Proof of purchase or the order number is required.
Many Leather & Lore items are vintage or previously owned. Signs of age, wear, or imperfections clearly disclosed in the product photographs or description are not considered defects.
Starting a Return
To request a return, email leathernlore@gmail.com within the applicable return period. Include your order number, reason for the return, and photographs if the item is damaged, defective, incorrect, or materially different from its description.
If the return is approved, we will provide the return address and instructions by email. Approved returns must be shipped within seven calendar days after authorization unless applicable law provides otherwise.
Items returned without prior authorization will not be accepted.
Return-Shipping Costs
Leather & Lore will pay reasonable return-shipping costs only when:
- The wrong item was sent;
- The item arrived damaged or defective; or
- The item is materially different from its photographs or description.
For all other approved returns—including changes of mind, personal preference, fit, color, or an item simply not being wanted—the buyer is responsible for return-shipping costs.
Original shipping charges are nonrefundable unless the return resulted from an error by Leather & Lore or applicable law requires otherwise.
If Leather & Lore provides a return label for a buyer-responsibility return, the cost of the label may be deducted from the refund. Buyers should use tracked shipping and package the item securely. Leather & Lore is not responsible for returns lost or damaged during return transit.
Damaged, Defective, Incorrect, or Misrepresented Items
Please inspect your order promptly after delivery. Contact us within seven calendar days if the item is damaged, defective, incorrect, or materially different from its description.
Include clear photographs of the item, product packaging, and shipping box so that we can evaluate the issue. Please retain all packaging until the matter has been resolved.
Exceptions and Nonreturnable Items
The following items cannot be returned unless they arrive damaged, defective, incorrect, or materially different from their description:
- Gift cards;
- Personalized or custom items;
- Opened or used beauty and personal-care products;
- Pierced earrings and other hygiene-sensitive items;
- Items specifically marked “Final Sale” in the product listing.
An item is not automatically final sale simply because it is discounted. The product listing must specifically identify it as “Final Sale.”
Exchanges
Leather & Lore does not offer direct exchanges. If a return is approved, the buyer may return the original item and place a separate order for the replacement.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated at checkout.
If an international order is refused or returned because customs charges were not paid, the refund may be reduced by the original shipping cost, return-shipping cost, customs charges, and other expenses incurred by Leather & Lore, except where prohibited by law.
International customers are responsible for return-shipping costs unless the wrong item was sent, the item arrived damaged or defective, or the item was materially different from its photographs or description.
European Union and United Kingdom Orders
Customers receiving eligible online orders in the European Union or United Kingdom may have the right to cancel their purchase within 14 days after delivery without providing a reason.
The customer must notify Leather & Lore at leathernlore@gmail.com within the applicable 14-day period. After notifying us, the customer must return the eligible merchandise within the period required by applicable law.
The customer is responsible for return-shipping costs for a change-of-mind return. Leather & Lore will pay reasonable return-shipping costs when the item is damaged, defective, incorrect, or materially different from its description.
Returned items must be in their original condition and include all tags, packaging, accessories, authentication materials, and certificates. Any mandatory consumer rights provided by the customer’s country remain unaffected by this policy.
Refunds
We will inspect the returned item and notify the buyer whether the refund has been approved.
Approved refunds will be issued to the original payment method within seven business days after the return is received and inspected. Original shipping charges are nonrefundable unless the return resulted from an error by Leather & Lore or applicable law requires their refund.
Banks and credit-card companies may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at leathernlore@gmail.com.
Questions
For questions about returns or refunds, contact Leather & Lore at leathernlore@gmail.com.